Refund policy
Return & Refund Policy
At Prime Store, customer satisfaction is our priority. Please read our return and refund policy carefully.
Replacement Policy We offer a 15-day replacement guarantee from the date of delivery. If your item is damaged, defective, or incorrect, you may request a replacement within 15 days of receiving your order.
Refund Policy Refund requests must be reported within 4–5 hours of receiving your order. If you have any issue with your order upon delivery, please contact us immediately within this window so we can resolve it promptly.
How to File a Complaint To request a refund or replacement, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the item (if damaged or incorrect)
Important Notes
- Items must be unused and in their original packaging for replacements.
- Refund/replacement requests made after the stated timeframes may not be accepted.